Support
Grow Faster with Instant Personalized Service
Your sidekick to get.things.done.
Whatever you need, we’re here for you
Software Troubleshooting
Software
Training
Operational
Consulting
Report
Walkthroughs
Financial
Consulting
Tried and tested softwares
We believe
Support should be....well, support.
(Not an aggravating experience that makes your job harder)
You should have easy access to an array of real estate experts
The people you’re talking to should know what they’re talking about–and have the answers you need.
It should be a simple, quick, and pleasant experience
No long hold times. No random support reps who don’t know a thing about your operations–and don’t care.
A support system built around YOU
ACCOUNT MANAGERS
Get a point-of-contact who knows the industry –and knows your business
You’ll get a dedicated account manager (or more, depending on the size of your portfolio) who is committed to your success – and has the know-how to get you there.
QUICK TURNAROUND
Get same-day responses to questions or requests
Getting through to us is easy.
- Submit a request
- Start a livechat
- Pick up the phone
TERRADESK™
Get an easy way to track and organize your requests
Skip the long email threads. Just fill out the form with curated questions so we have everything we need. Submit. Done. We’ll take care of it that same day, and notify you when it's completed. We also offer done-now Emergency Service, for when you just can’t wait.
- Utility Request
- Payroll Request
- Software Support
- Ledger / Tenant Adjustment
- Move-in / Move-out Request
TERRA TEAM
Get easy access to 80+ industry experts
committed to your success
CPAs
Software Specialists
Account Managers
Real Estate Consultants
Underwriters
Bookkeepers
“Amazing and efficient”
And some other ways our clients talk about us
**based on a 2021 anonymous client survey
Service! Care! Terra is not a side business that happens to be engaged with our business forming a chemistry. Terra is an essential PART of our business.
They are always there when we need help.
Great source of training.
Customer service, there to please. Always wants to do MORE.
Reliable service. I can go to sleep at night knowing that my back office functions will be attended to by competent individuals.
